Support sizes are indicated in letters and range from XS to XXL.
Stocking sizes are indicated in letters and range from XS to XXL.
See our size guide . Are you hesitating between 2 sizes? We advise you to take your usual size. Are you still hesitant? For supports, perhaps go for the smaller size, for briefs, the larger size.
If you are still unsure, send us an email to hello@odettelaculottee.com so that we can advise you. We will respond as quickly as possible!
We do our best to get your package sent as quickly as possible!
Shipping times are as follows:
– For any order placed Monday to Friday before 12 p.m., the order will be shipped within 24 hours.
– For any order placed after 12 p.m., Monday to Thursday, the order will be shipped the next day.
– From Friday after 12 p.m. to Sunday evening, the order will be shipped the following Monday.
The delivery time will then depend on the method you have chosen:
Delivery by post to your home
– 2 to 7 working days for Belgium,
– 2 to 10 days for Europe
– 10 to 30 days outside Europe
For worldwide relay delivery , to relay point, allow 3 to 6 working days for Belgium.
By express delivery, your package will arrive in 1 to 2 working days for Belgium, 2 days for Europe and 2 to 4 days for the rest of the world.
How do I know when my order has been shipped?
As soon as the package is shipped, you will receive a confirmation email with a tracking number. Make sure to check your spam/junk mail!
Delivery will depend on the method you choose!
For standard deliveries via Mondia Relay, it will be entrusted to your guardian or dropped off at your post office if you are not at home. You will then have 15 days to recover it.
For global relay deliveries, the package will be dropped off at the relay point of your choice. You will then have 14 days to collect your order.
The delivery cost will depend on the country and the delivery method chosen. :
* Standard delivery Belgium: from €3.95 via Mondial Relay.
* Standard delivery France: from €5.10 via Mondial Relay.
Delivery is free:
- in Belgium and France from 100€ purchase.
You have 14 days from receipt of your order to return your product to us. Products must be returned intact in their original packaging.
Then, nothing could be simpler, you will need your order number and the email address you used to place the order. Send an email to hello@odettelaculottee.com informing us of your desire to return the product and your order number. You will receive a response within 48 hours with 1 PDF to download and print which will be your slip ! Without this element we will not be able to handle your return and will not be able to exchange or refund!
Print the PDFs you receive by email. You will find the slip to stick on the package!
REFUND
Once the package has been received by us, you will receive a confirmation email and you will be refunded (if the product is in its original condition) within 10 working days! 🙂
To make an exchange, you will need your order number and the email address you used to place the order. Send an email to hello@odettelaculottee.com informing us of your desire to exchange the product and your order number. You will receive a response within 48 hours with 1 PDF to download and print: It's your slip! You will also receive in this email a code which will allow you to order the product of your choice while benefiting from the amount of the returned product(s) (valid for 6 months).
You can absolutely use another cardboard or another envelope, as long as it does not exceed 2.5 cm in thickness, the only condition for being able to send it by registered letter.
Go to My Account / My Orders
– If you have not received anything after 10 days and the status of your order is “payment accepted” or “preparing in progress”, send us an email to hello@odettelaculottee.com, we will send you the link tracking your package.
Contact us at hello@odettelaculottee.com to explain the situation, if possible send us a photo of the product. We are committed to the quality of our products and will do everything possible to bring you complete satisfaction.
Subscribe to stock alerts on the product sheets and you will automatically receive an email if the product is available again. You can also write to us at hello@odettelaculottée.com to tell us which product you would like to order, so we can let you know as soon as we receive the restock!
We accept payments by credit card, bancontact, Goolgle Pay, Apple Pay, Paypal. All payments are secure.
Visit our The Brand page to find out more! If you have any questions about the process or opinions to give, do not hesitate to contact us hello@odettelaculottee.com
Visit our The Brand page! 🙂 For any other questions, do not hesitate to contact us hello@odettelaculottee.be
Our partner stores will be happy to welcome you so that you can try our models.
List of our partner stores:
Brussels: Yuman – Chau. of Charleroi 123, 1060
Waterloo : Bee Boutique – Chau. from Brussels 393, 1410 Waterloo
Liège : WeCo – Rue des Mineurs 9/11, 4000 Liège
PS: don't forget that returns are free, so you can try easy peasy at home, and return everything if it doesn't fit!